Royal Maid Service FAQ
Residential & Commercial Cleaning Services in Florida
Thought of a few questions to ask us? Take a look at our frequently asked questions. If your question wasn’t listed or simply wasn’t answered to your satisfaction, give us a call! Royal Maid Service is dedicated to customer satisfaction and experience, and to providing simply the best cleaning services available in Florida.
Contact us for more information about Royal Maid Service!
Is there a contract to sign?
There is no contract to sign. We believe that a satisfied customer is far more binding than any kind of contract.
How do I pay for the service?
Payment is due at the time of service. Most clients leave a check but most of our locations also accept credit card payments.
What do I do to prepare my home for service?
We ask that you put items away before the cleaning team arrives. This will ensure that they have more time to concentrate on the task of making your home shine.
How many people will clean my home?
Because most clients do not like a whole group of people moving through their home, Royal Maids work in teams of two, a supervisor and a maid. Plus, it is easier to miss something when there are more people involved. In an emergency situation, we may send three maids to get the job done more quickly.
What if something isn't cleaned?
If you are ever less than completely satisfied with Royal Maid service, call us within 24 hours and we will happily remedy the situation free of charge.
Can I request a particular time for service?
We provide a one hour window for service but if you require something more specific we recommend you ask for service at the beginning of the day because traffic and client requests can affect scheduling later in the day.
Can I buy a gift certificate?
Gift certificates are available at all Royal Maid Service locations. They make an excellent gift for busy families, or for individuals undergoing medical treatments.
How can I provide feedback on the service?*
Go to the office location page to post a comment about your service. In addition to your comments, referrals are greatly appreciated. This truly shows us that you were satisfied with your services. For every referral’s home that we clean, you will receive a $10 gift voucher towards your next clean.